Communication in the Workplace Level 2

Learning Outcome –

The learner will:

Assessment Criterion –

The learner can:    

Understand the importance of positive verbal and non-verbal interaction in the workplace

1.1  Describe the importance and benefits of positive
verbal communication with colleagues in the
workplace
1.2  Describe the importance and benefits of positive
verbal communication with customers/clients
1.3  Describe, giving examples, what is meant by nonverbal
communication and explain its importance
in face-to-face interaction
1.4  Describe the importance of clarity, tone and
manner when communicating by telephone

 3

Be able to produce positive written
communications in the workplace

3.1  Produce written business communications in at
least two formats, using language, tone and
register appropriate to the recipient and the
formality of the situation