Complaints Policy

Centre of Wellbeing, Training & Culture (CWTC) is committed to dealing with any complaints in a quick and effective manner.

Any complaints regarding support should be addressed in the first instance to your tutor. If you are unhappy with the outcome of their response, then you are requested to put your complaint in writing to the Chief Executive at CWTC.

If, after contact with your tutor, you are still unhappy please put your complaint in writing and send to The Chair of CWTC office – address details are shown on the website – within seven days of receiving your reply from your tutor.
Your complaint will then be passed to the company’s Internal Quality Assurer and you will receive a response, in writing, regarding your complaint within ten working days of receipt.

Please note that the decision of CWTC’s Chair is final

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