Understanding Employability Skills Training

1. Understand the difference between employability skills and employment skills
2. Understand the personal qualities and skills needed for the delivery of employability skills
3. Be able to evaluate own delivery of employability skills.

Unit title – Interview Skills Level: E2

Duration: 3 days (1 day per week)

Learning Outcomes

1. Be able to prepare for an interview
2. Be able to conduct self in an interview situation

Unit Title: Customer Services Level: 2

Duration: 3 days (1 day per week)

Learning Outcomes

1. Understand the benefits to an organisation of good customer service
2. Understand the possible consequences of poor customer service
3. Understand the value of giving customers a positive first impression of an organisation
4. Understand positive verbal and non-verbal interaction with customers
5. Understand that respect for the individual is at the heart of good customer service
6. Understand how to deal with customer complaints

Unit title – Principles of Working in Business Administration Level: 2

Duration: 3 days (1 day per week)

Learning Outcomes

1. Know sources of information and advice on an industry, occupation, training and career pathway
2. Understand the purpose and structure of business organisations
3. Understand the role of an administrator

If you would like to book onto the courses or session(s), please email: admin@cw-tc.co.uk